Return Policy

Quality Control is one of the most crucial departments of our company. All repair parts and accessories from our facility are tested and verified individually. These parts are tested in an ESD safe environment, directly with the motherboard of a compatible device.

Return/Warranty Policy

PhonePartsUSA accepts returns and warranties items sold to customers. (See your customer tier below to see eligible periods) This applies to all part defects. Part tampering and/or damage will void eligibility.

Examples of Part Tampering Examples of Damages
● Changing of any components
● Removing of any components
● Application of additional components
● Bent Flex Cables
● Torn / Ripped Flex Cables
● Pressure Marks
● Physical Damage

Submitting Returns

Non Business and Silver Tiered Business customers can generate a RMA number using our EZ Returns Program. Gold and Platinum Tiered Business Customers can email a list of their returns to their assigned account manager to receive a free return shipping label. Non Business and Silver Tiered Business customers are responsible for all return shipping postage. It is recommended that these customers insure, add tracking, and apply full postage on their return packages. We will not accept returns shipments with “Postage Due.” The customer accepts 100% responsibility of correctly packaging and ensuring that products being returned are not damaged during the shipment. Items damaged from return shipping are not covered under our warranty and return policy.

Non-Business Customer
Days After Order Policy
0-30 Days All items returned in their original condition are eligible for store credit or replacement. The store credit amount will reflect the current selling price or purchase price, whichever is lower. Products returned in a used or non-original condition are subject to a 20-50% restocking fee. Return shipping is non-refundable.
31-60 Days All items returned in their original condition are eligible for store credit or replacement. The store credit amount will reflect on the current selling price or purchase price, whichever is lower. Products returned in a used or non-original condition are subject to a 20-50% restocking fee. Shipping is non-refundable.
61+ Day Returns from Non-Business customers are not accepted past 61 days.

Business Customer (Silver Tier)
Days After Order Policy
0-30 Days All returned items in their original condition are eligible for store credit or replacement. The store credit amount will reflect on the current selling price or purchase price, whichever is lower.
31 Days - Lifetime All returned items in their original condition are eligible for store credit or replacement. The store credit amount will reflect on the current selling price or purchase price, whichever is lower.

Business Customer (Gold & Platinum Tier)
● Receive Free Return Shipping Labels
Days After Order Policy
0-30 Days All returned items in their original condition are eligible for store credit or replacement. The store credit amount will reflect on the current selling price or purchase price, whichever is lower.
31 Days - Lifetime All returned items in their original condition are eligible for store credit or replacement. The store credit amount will reflect on the current selling price or purchase price, whichever is lower.

After return completion, all denied returns will be kept in our facility for 5 business days and will be disposed after. It is customer's responsibility to request the denied RMA item(s) back.

Shipping Fee Refunds

Shipping fees paid by the customer are non-refundable, unless the following apply:

● Shipment carrier missed delivery date/time
● Products received with shipping damages
● Products were non-functional upon reception by customer. This is determined by PhonePartsUSA’s inspection team upon return reception. As the items must be free of damages.

Shipping Damages

Customers are to report all shipping related damages within 5 business days of the shipping carrier delivery date. All damaged items must be photographed and emailed to our support team; help@phonepartsusa.com or an assigned sales agent. If the damaged box contains openings or holes, customers are required to submit video surveillance of the unboxing. The product must be physically mailed back to our facility. Once received and inspected by our Returns Department, if the damages are found to be shipping related, appropriate shipping and purchase cost reimbursement will be issued via store credit or product replacement.

Return/Warranty Policy Abuse

Unfortunately, some customers abuse our generous return, warranty, and other policies. Accordingly, we will be forced to apply stricter policies to those abusive customers.

PhonePartsUSA.com, LLC reserves the right to change all policies without any notice at any time.

Want to Return item(s)?

To begin a return please visit our EZ Returns module to generate a RMA label.